smartOne^® Visa^® Gift Card

General Gift Card Questions

• What is a smartOne^® Visa^® Gift Card?

  The smartOne Visa Gift Card is a pre-paid Visa Card purchased just for you! The Gift Card is not a credit card. It carries a fixed cash amount that you can use to make purchases at the millions of locations that accept Visa debit cards. You can use your card to shop from catalogs, restaurants, retail stores, or even place orders on the web.

• How does the Gift Card work?

  You can use your Gift Card just like a regular Visa debit card. Push "credit" at the point-of-sale terminal and sign the receipt. Because the card may not come with a PIN, pushing "debit" may cause the card to decline.

  Every time you use the card; the purchase amount is deducted from the available balance until that balance reaches zero. Before you go shopping, you'll need to know how much money you have available. Knowing your balance before you shop will assure that your card is accepted. Once the entire gift amount has been spent, the Gift Card can no longer be used as a method of payment. The card can be kept as a keepsake of the original gift or be destroyed and discarded.

• How can I buy a smartOne Visa Gift Card?

  Simply order now. You must be a debit or credit cardholder of the First National Nebraska Inc. (FNNI) family of banks to purchase a smartOne Gift Card.

• Can I order a bulk quantity of smartOne Visa Gift Cards for business gift giving?

  We can process a bulk quantity of Gift Cards to accommodate corporate orders. If you would like more information about Corporate Gift Cards, please visit our web site at www.smartonesolutions.com or contact us.

• Can I customize the graphics or put my company logo on a card order?

  With a bulk order of 10 or more cards, we can provide full-color, edge-to-edge, card customization at a cost effective price. Using your image or brand, we can work with you to create Gift Cards with the look and feel you desire. If you would like more information about Corporate Gift Cards, please visit our web site at www.smartonesolutions.com or contact us.

• Can I purchase a smartOne Visa Gift Card for a child?

  You can purchase a smartOne Visa Gift Card for anyone.

• What are the fees to purchase a smartOne Visa Gift Card?

  The service fee to purchase a standard Gift Card is $5.95 - this includes FREE first class shipping and handling. You may purchase a Gift Card in any whole dollar denomination from $25 - $500.

• How long does it take to receive my smartOne Visa Gift Card?

  After you place the order, a smartOne Visa Gift Card will normally be produced and delivered within 5 to 10 business days.

• How do I know how much is left on my Gift Card?

  It's easy to keep track of what's left on the card. Enroll your Gift Card online at www.smartOneGiftCard.com to view your balance or call Customer Service 24-hours a day using the phone number found on the back of your card.

  The merchant cannot tell you how much money you have remaining on the card. Knowing your balance before you shop will help assure that your card is accepted.

• What if my Gift Card is ever lost or stolen?

  Immediately report any problems or a lost or stolen card. You will need to call either 1-866-770-2170 or 1-888-318-1680 - please refer to your cardholder agreement to confirm which number to use for your account. You can call 24-hours a day, 7 days a week. A replacement card will be sent to you less a reissue fee (please refer to the Terms & Conditions provided with your card) that will be deducted from the card balance. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized charges.

• Can I use my Gift Card at an ATM?

  ATM access may be available with your smartOne Visa Gift Card. For details, please refer to the Terms & Conditions provided with your card.

• Can I make a purchase for more than the amount remaining on the card?

  You can use the Gift Card to make a purchase of any amount. When paying for part of your purchase with your smartOne Visa Gift Card and part with a second source:

  1. Let the cashier know in advance you will be using two forms of payment.
  2. Present the card and state the specific amount to be used.
  3. Pay the cashier the difference with a second form of payment - cash, credit or check.

  
  
  
• What if the purchase is denied?

  The available balance on the Gift Card is probably less than the purchase amount. Before you go shopping, you should first verify the balance on the card by visiting our website at www.smartOneGiftCard.com or by calling Customer Service using the phone number found on the back of your card. The merchant cannot check your available balance.

  If you do not have enough funds remaining on the card to cover the purchase, you can use a secondary source of payment, like cash, check, credit card or check card, to make up the difference. Be sure to let the merchant know you will be using your smartOne Visa Gift Card and another form of payment before you start the transaction.

  If your card was declined and there are sufficient funds to cover the purchase, contact Customer Service using the phone number found on the back of your card to determine why the card was declined.

• Can I use my smartOne Visa Gift Card at gas stations, restaurants, online or over the phone?

  Yes, however you should be aware your Gift Card may not be accepted at automated gas pumps. You can pay for your gas purchase with the station attendant rather than swiping your card at the pump.

  Some merchants like hotels, restaurants and mail-order companies factor in an automatic tip or additional expenses when using Gift Cards. These merchants may require the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, instruct the cashier to deduct a specific amount from the card and use another form of payment for the balance or tip.

  You can use your smartOne Visa Gift Card for online or phone purchases, but you will need to be sure the name, address, and phone number on your Gift Card's account information is exactly the same as the information you give the merchant. If the information is different, the purchase could be declined. You can check or update your account information on our website at www.smartOneGiftCard.com.

• Can the Gift Card ever have a negative balance?

  Any authorization request that is greater than the card's available balance will be declined. However, there can be times when a Visa merchant allows a purchase without prior authorization. To avoid any charge, you should always know the value on the card before making the purchase. If you exceed your card's limit, you will be billed for the excess amount.

• What happens if I need to return an item?

  Each Visa merchant location has its own return policies and will handle the returns in the same manner as any other Visa transaction. They may credit your smartOne Visa Gift Card, provide a cash refund or issue a store credit.

• What if there are still funds available when my Gift Card expires?

  We encourage you to use the entire gift amount before the card expires. Any balance remaining would be returned to you less a closure fee (please refer to the Terms & Conditions provided with your card) deducted from the card balance. Funds will be distributed by check within 10 to 12 weeks.

• Can I add more money to the Gift Card?

  Once the entire amount is spent, the Gift Card can no longer be used as a method of payment. However, it's easy to order a new card online at www.smartOneGiftCard.com.

• Is it safe to order or use a smartOne Visa Gift Card?

  Our webpage, www.smartOneGiftCard.com, utilizes 128 bit encryption security to ensure the highest level of security currently available for your order.

  The smartOne Visa Gift Card is as safe to use as a normal credit card. If a Gift Card is lost or stolen, a replacement card will be sent to you and the balance remaining at the time of the report will be transferred to the new card, less a reissue fee (please refer to the Terms & Conditions provided with your card) that will be deducted from the card balance.

Personalizing Your Gift Card

• How does the design service work?

  Simple step-by-step instructions are provided for easy card customization.

  1. Upload your favorite photo or image.
  2. Enhance the image by enlarging, cropping, rotating or adding a border.
  3. Once you are satisfied with your design, hit the submit button.

  
  
  
• What do I need to know about Image Approval?

  All images are reviewed for appropriateness according to the Image Guidelines which follows the Visa Issuing Guidelines. By submitting an image, you guarantee that you own or have usage rights to the image and it is permissible to alter, copy, print and distribute the image on the credit card. You agree to indemnify and hold harmless First National Bank of Omaha, First Bankcard Center or its affiliates from all claims arising from the use of the image on the card.

• What is a digital photo?

  A photo saved in an electronic format such as JPEG on a disk, CD-ROM or on your computer. This is the file format usually output by digital cameras.

• What do I do if I don't have a digital photo?

  Physical photos are not accepted at this time. However, if you take a regular photo to a photo processing facility, they can scan the image for you and put it on a disk. Have them save the image as a JPEG, GIF, PNG or bitmap format for easy uploading.

• What graphic file formats and sizes are acceptable?

  The accepted graphic file formats are jpeg, bitmap (bmp), or png. Please use an image that is at least 640X480 pixels and 50KB in size, not to exceed 2MB.

• What kind of images may I use for my card?

  You may only use personal photos or images that belong to you, as long as they do not contain any of the following prohibited content:

  • Celebrities, musicians, athletes, entertainers, cartoons or other nationally known public figures, etc. (Exceptions to this prohibition include permission-based photos of you, your family members or friends photographed with a famous person.)
  • Images or names of branded products/services, including abbreviations, acronyms, logos or other related symbols.
  • Provocative or sexual subject matter of any kind. This includes nudity (either artistic or pornographic in nature).
  • Copyrighted or trademarked material.
  • Political statements or subject matter.
  • Racial/prejudicial or discriminatory subject matter.
  • Violence.
  • Profanity or Obscenities.
  • Advertisements (e.g., personal business cards, etc.).
  • Phone numbers (e.g. 800 or 900 #'s) and email addresses and web addresses (e.g. www.xyz.com).
  • Any references to the Olympics Games or Events.
    

  We reserve the right to reject any submitted images that we feel conflicts with our Image Guidelines which follows the Visa Issuing Guidelines.

• Are copyrighted images or phrases permissible on my card?

  No.

• Can I use professional or college sports logos on my card?

  No, these logos are protected by copyright laws.

• What happens if my image is rejected?

  If you do not submit a card design for your personalized card or your image is rejected, you will receive our standard gift card.

• If my image is rejected will I have a chance to choose another image?

  No, we will send your gift card with the standard card design.

• Do I need to re-size my photo before I start?

  No. Our design service provides a re-sizing tool (enlarge, shrink, rotate, invert, etc.) to make sizing the image to your card as easy as possible.

• How can I ensure that my card will look its best?

  Choose a clear, sharply focused image to begin with (close-ups or scenery look the best). You may also use photo editing software to enhance your photo prior to uploading if you wish; however, it is not mandatory.

• Can I change the photo if I'm not happy with the preview?

  Yes. You may go back and alter the image using the available tools or upload a completely different image if you prefer and start over. Please note that once the card design has been “submitted” you will be unable to alter it further.

• What if my image doesn't fit on the card?

  The design site provides tools that will allow you to crop, rotate and alter the image to fit on your card. It is possible, however, that the image you have chosen may not fit on the card to your satisfaction. In this case, you should go back and upload a different image.

Technical Support

• What are the system requirements to use the card design service?

  Please see System Requirements.

• My current browser does not support the card design service. What can I do?

  You will need to install one of the supported browser configurations before you can use the service. Please see System Requirements for more details.

• Do I need to download any software to use the card design service?

  No.

• What happens if I choose to decline the "Upload Photo" option?

  If you do not submit an image, one of our standard cards will be sent to you.

• What if my gift card looks different than the version displayed on the screen?

  It is possible that your computer monitor presents colors in a slightly different shade than our color card printing equipment. This unfortunately is unavoidable. However, we believe that you will be pleased with the quality of the card produced.

• What if I lose my computer connection at some point during the picture uploading process?

  If at anytime you lose connection with our site, one of our standard cards will be sent to you.

• Who will have access to the image that I upload?

  Except for the mandatory review for suitability that occurs for every design, your image will be handled automatically by our computer systems.

• Who do I contact if I have questions or problems uploading my picture?

  If you have any questions or problems uploading your image, please call a smartOne Representative at 1-866-778-4985, 8:00 a.m. to 8:00 p.m. Monday through Friday CST.

• How long will it take to upload my image?

  This depends on the type of Internet connection that you have and the size of the file that you are uploading. The upload time could be a few minutes, so please be patient. If you have transferred like images to other types of web services from your computer, the transfer time should be similar.

Card Design Fees

• Is there a fee to design my card?

  The service fee to design your own Gift Card is $5.95 - this includes FREE first class shipping and handling. You may purchase a Gift Card in any whole dollar denomination from $25 - $500.

• Is there a fee if my image is rejected?

  Yes, you will be charged $5.95 to design your gift card regardless if your image is accepted or rejected. If your image is rejected, you will receive our standard gift card.

Glossary

• Bitmap (.bmp):

  One of the accepted image file formats for designing a card. The method of storing information that maps an image pixel, bit by bit.

• Flip:

  The process of reversing an image. When an image is flipped, the contents of the image that were on the left hand side of the image are moved to the right hand side of the image and vice versa.

• JPEG:

  One of the accepted file formats for designing a card. Most digital camera images are in the .jpg format. Joint Photographic Experts Group, *.jpg. The de facto standard for image compression in digital imaging devices.

• PNG:

  One of the accepted file formats for designing a card. Developed as a patent-free alternative to GIF, the Portable Network Graphics (PNG) format is used for compressing and displaying images on the World Wide Web.

• Rotate:

  The process of turning an image. When an image is rotated, the contents of the picture move 90 degrees to the left or to the right every time rotate is selected. Rotation will allow the image to be turned to fit better on the card.

• Scale:

  The process of making an image smaller or larger. Images can be scaled between 50% to 250% of the image's original size.

• Show Card Details:

  Card details include the logo, account number, customer name, Visa logo and hologram that are shown on the card. The card details are placed on the card when the card is printed. Please make sure that the card details do not interfere with the image that is placed on the card before the image is submitted.

• Upload:

  The process of copying an image from your computer to our site for use when designing a card. The file is copied to the site so it can be printed on the card. Please be patient when uploading the image as the upload process may take a few minutes.

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